Payment Policy:

Credit cards will be charged at time of booking for non-refundable or pre-paid reservations.

For all other bookings your credit card will not be charged in advance but is held as security against your reservation and utilised for any applicable cancellation or non-arrival fee, charges made against the room and any damage caused by misuse or carelessness.

Unless prepaid, payment will be processed on the day of check in.

Cancellation Policy:

Direct Bookings: A cancellation less than 24 hours from [00:00] NZ time of the arrival date will incur a charge of one night’s tariff. A “no show” or failure to arrive will incur a charge for the total value of the reservation.

Non-Refundable Prepaid Rate Bookings will not be refunded if cancelled or modified.

Child Policy:

Persons under the age of 12 years may not occupy a room on their own.
Children under 12 should not be left alone at the premises.

Checkin Policy:

SMOKING/VAPING: For the comfort of all our guests we are a smoke and vape free property apart from the designated smoking area.

VISITORS/NOISE:
Visitors are permitted at management discretion, until 10pm. (Maximum 2 visitors per room).
The registered guest is responsible for the behaviour of all visitors while on the property. Deliberate or reckless acts that result in damage to our property and any costs associated with inappropriate behaviour, will be charged to the registered guest.
Intoxicated guests or visitors who become rowdy and unruly will be evicted without refund. Any valid complaints from other guests about noise or inappropriate behaviour will result in eviction of both guests and/or visitors and the local police will be advised.

EXTRA PERSONS: Any extra people staying not declared in the booking may be asked to leave, and additional charges may be added to the account.
CLEANING: Room cleaning standards are high, and we appreciate the room being left tidy. Management reserve the right to charge an additional $[amount] if the room is left in such a state that additional cleaning is required. We also reserve the right to charge for loss of income if the room cannot be made available due to additional cleaning needs.

PAYMENT OF ACCOUNT: Payment will be taken by check in, unless already prepaid. A credit card is to be provided to cover all charges that may be made against the room. Any unpaid account will incur late payment fees and collection costs.

LIABILITY AGREEMENT: In consideration of the accommodation and services provided I acknowledge that I am liable for all accommodation charges and fees, and any other charges relating to my accommodation including damage, theft or loss, to the property.

Privacy Policy:

Parkside Motel and Apartments recognises its responsibility to always keep confidential: information, data, and details that are collected and stored in the process of providing an accommodation service.

We do not support the viewing, downloading, or streaming of offensive or copyright material using the provided internet facility, and we will provide full support to any investigating authority.